What is the return policy?
Returns are accepted if returned within 30 days with items sealed and in original condition. If you wish to return an item, please contact us at email@example.com to start your return.
What are the shipping options?
Orders are shipped within 1 to 2 business days. We ship via DHL Express, UPS or USPS. Orders are generally received within 3 to 5 business days depending on your distance from our store in Oakland, California.
What do I do if I never received my order?
If you do not receive your order within 10 days of shipping, please contact us at firstname.lastname@example.org and will be help you solve the problem.
What do I do if I received a defective order?
If you receive a defective or damaged package, please let us know right away by sending us an email at email@example.com with photo showing the defect or damage.
How do I make changes to an order I’ve already placed?
If you need to make a change to your order, please call us directly at 1-855-646-8664 or email us at firstname.lastname@example.org.
Where are you located?
We are proudly located in Oakland Chinatown at 318 7th St, Oakland CA 94607. We allow local pick-up for orders at our location. A retail store is planned for the future but not open yet.
How is the product made? Where do the materials come from?
Min Tong is one of the largest producers of premium traditional herbal products in the world. Since 1938, we directly source, concentrate, test, package and ship our products directly from our facilities in Taichung, Taiwan. We never repackage or resell herbal products manufactured from other facilities. Our cGMP certified production facilities utilize pharmaceutical grade equipment
How do I contact your company if my question isn’t answered here?Please email us at email@example.com for any questions or call during business hours at 1-855-646-8664.